1. We are sorry you are by the elevator/road/train/whatever you consider loud. You have to understand, we do not put you there on purpose (usually) and when we are 100% full with no rooms to move around someone is going to end up over there. We apologize but yelling at us to just switch you rooms with someone in the middle of the night, is not going to solve anything. And this happens more than you will ever know.
2. We cannot offer early check in when every single room is occupied, its not even close to check out time and we have equal check ins and check outs. I don’t care how high you are on our loyalty program. I can’t kick someone from their room at 8 am, have housekeeping magically clean it and get you in by 8:15. That is not how it works. We are happy to get you in early when we have rooms already clean or our occupancy is low, but when we are FULL we can’t.
3. The 3 and 4 roomed suites take longer to clean. If the guest checks out at noon it will still take us at least an hour to fully turn over that suite because it is HUGE and sometimes guests in it throw parties or have wedding nights or whatever. Do you want to sleep in unchanged linens after a honeymoon? No? Didn’t think so. So have patience.
4. I am sorry we cannot upgrade you, but even as a member of our loyalty program I can’t guarantee you an upgrade. In fact if you knew the policy you would know it is an upgrade upon availability and time of year. If I have every room booked in the hotel, you are not going to get an upgrade. It is against our entire chain’s policy to kick a paying guest (who is paying more than you) out of their room to give you it instead. If you are so unhappy you are “stuck” with our standard single queen room, book a room you would be okay with being “stuck” with in the case that we cannot upgrade you. If we are FULL and you are paying 90 dollars for your room I, nor anyone else here or any other hotel, is going to kick someone out of their deluxe king room who is paying 280 for it for you. Book what you want to be in and if you get an upgrade it’d be a happy bonus, not just expect to be upgraded. Read the policies of the loyalty program too.


























































































